These Terms of Use (‘Terms’) govern your access to and use of the website operated by Process Work Institute (‘PWI,’ ‘we,’ ‘our,’ or ‘us’), including all content, functionality, courses, and services offered on or through our website (collectively, the ‘Site’). By accessing or using the Site, you affirm that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and agree to be bound by these Terms and our Privacy Policy incorporated herein by reference.
If you are accessing the Site on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
Process Work Institute is an institution of advanced adult learning specializing in Process Work (also known as Process-Oriented Psychology or Processwork), a depth-oriented, somatic, and relational modality developed by Arnold Mindell, Ph.D. Our programs, workshops, courses, and training materials (‘Programs’) are designed exclusively for adult learners (18+) pursuing personal growth, professional development, or advanced clinical and facilitation competencies.
All content, courses, and instructional materials made available through the Site are provided solely for educational and professional training purposes. Nothing on this Site constitutes, nor should it be construed as:
Participation in PWI Programs, including any experiential or somatic exercises, does not constitute a therapeutic or clinical relationship between you and PWI or any of its instructors.
You acknowledge that Process Work training may involve experiential, somatic, and depth-psychological exercises that can evoke strong emotions, physical sensations, or personal insights. You are responsible for monitoring your own well-being and engaging your own support systems, including licensed mental health professionals, as appropriate. PWI strongly encourages all participants in experiential programs to have access to their own personal therapeutic support.
All content on the Site — including but not limited to course materials, videos, audio recordings, written curricula, methodologies, frameworks, graphics, trademarks, and the Process Work Institute name and logo — is the exclusive intellectual property of Process Work Institute and/or its licensors and is protected by United States and international copyright, trademark, and trade secret law.
Upon enrollment in a Program, PWI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the associated course materials solely for your own personal and professional development. This license does not permit you to:
Visitors may access publicly available articles, blog posts, and introductory materials for personal research and educational purposes. Any reproduction or citation of this material must include full attribution to Process Work Institute and a hyperlink to the source page.
You agree not to use the Site or any Program in any manner that:
PWI reserves the right to terminate your access to the Site and any enrolled Programs immediately and without prior notice for violation of this section, without refund.
THE SITE AND ALL PROGRAMS, CONTENT, AND MATERIALS ARE PROVIDED ON AN ‘AS IS’ AND ‘AS AVAILABLE’ BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
PWI does not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any specific educational or personal development outcomes will be achieved through participation in any Program. Individual results vary and depend on many factors outside PWI’s control.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PWI, ITS DIRECTORS, OFFICERS, FACULTY, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) THE SITE OR ANY PROGRAM, EVEN IF PWI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PWI’s total cumulative liability to you for any claim arising under these Terms or related to any Program shall not exceed the total fees paid by you to PWI in the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Process Work Institute and its directors, officers, faculty, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your access to or use of the Site; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) any content you submit, post, or transmit through the Site.
The Site may contain links to third-party websites, resources, or services that are not owned or controlled by PWI. PWI has no control over and assumes no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review the terms and privacy policies of any third-party site you visit.
PWI reserves the right to modify, suspend, or discontinue any aspect of the Site at any time without notice or liability. We also reserve the right to update these Terms at any time. Material changes will be communicated via a notice posted on the Site or by email to enrolled students. Your continued use of the Site following notice of changes constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Site shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in Portland, Oregon, on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Nothing in this section prevents either party from seeking emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.
Purchase of a course or program on the PWI website constitutes an offer to enroll, which is accepted by PWI upon confirmation of payment. Access to digital course materials will be granted within 24 business hours of confirmed payment unless otherwise specified. Enrollment in live, cohort-based, or intensive programs is subject to seat availability and may require completion of an application or prerequisite review.
All prices are listed in U.S. dollars and are subject to change without notice prior to your purchase. PWI accepts major credit cards, PayPal, and such other payment methods as may be indicated at checkout. Payment must be made in full at the time of enrollment unless a payment plan option is expressly offered for the relevant Program. You represent that you are authorized to use the payment method provided.
You are responsible for any and all taxes, levies, or duties imposed by your taxing authority in connection with your purchase, except for taxes assessed on PWI’s net income. Where applicable law requires PWI to collect sales or value-added tax, such amounts will be calculated and displayed at checkout.
IMPORTANT: This refund policy applies to all courses and tuition fees that do not include a distinct, course-specific refund policy. Please read carefully before completing your purchase or enrollment.
For purposes of this Section:
A student may withdraw from a course at any time and in any manner — including in writing, by telephone, or in person. PWI encourages withdrawal notices in writing (email is acceptable) to ensure a clear record of the withdrawal date.
A participant who cancels their enrollment within five (5) calendar days of enrollment will receive a full refund of all money paid. The five-day period begins on the date the student signs the enrollment form, confirms enrollment by email, or completes tuition or course fee payment, whichever occurs first.
After the five (5) day cooling-off period, where the student cancels before the course has commenced, PWI may retain a non-refundable administrative fee of $150, plus a percentage of the remaining tuition or course fee, not to exceed the following:
Where the student cancels after the course has commenced, PWI may retain a non-refundable administrative fee of $150, plus a percentage of the remaining tuition or course fee, not to exceed the following:
The percentage of a course completed shall be calculated as the ratio of completed lessons, videos, tutorials, or other media units to the total number of lessons, videos, tutorials, or other media units comprising the course.
In cases of a student’s illness, accident, psychological emergency, death in the immediate family, or other circumstances beyond the student’s reasonable control, Process Work Institute will give special consideration to requests for cancellation or refund beyond the minimums set forth above. Such requests must be submitted in writing and may require reasonable documentation. PWI’s decision in such cases is made at its sole discretion and on a case-by-case basis.
No refund will be issued under any circumstances where a student’s access has been revoked due to a violation of these Terms or PWI’s Code of Professional Conduct.
PWI may offer certificates of completion and, in some cases, continuing education (CE) credits approved by relevant professional bodies. Certificates are issued only upon satisfactory completion of all program requirements as defined in the course syllabus, including attendance thresholds for live programs. PWI makes no guarantee that certificates or CE credits will satisfy requirements of any particular licensing board, regulatory body, or employer, as such determinations are solely within the discretion of the receiving institution.
Participation in all PWI Programs is subject to PWI’s Code of Professional Conduct (‘Code’), incorporated herein by reference and available on the Site. The Code sets forth expectations for respectful, ethical, and inclusive behavior in all learning environments, including online discussion forums, live sessions, and in-person intensives. PWI reserves the right to remove any participant from a Program without refund for violation of the Code, as determined in PWI’s sole discretion.
Participants in advanced clinical or facilitation training programs may be subject to additional ethical guidelines consistent with the standards of the International Process Work Association (IPWA) and applicable professional licensing requirements.
Live instructional sessions, whether conducted in-person or via video conferencing, may be recorded by PWI for educational and archival purposes. By participating, you consent to such recording. Participants are strictly prohibited from independently recording, photographing, or otherwise capturing any portion of a live session without the advance written consent of PWI and all other participants, in compliance with applicable state and federal wiretapping and privacy laws. Participant disclosures made during experiential exercises are considered confidential and shall not be shared outside the learning environment.
Process Work Institute is committed to protecting the privacy of all individuals who visit our Site or participate in our Programs. This Privacy Policy describes what personal information we collect, how we use and protect it, with whom we share it, and your rights with respect to it.
16. Information We Collect
16.1 Information You Provide Directly
We use personal information for the following purposes:
To process enrollment, authenticate your account, and deliver course content;
To administer payment transactions and issue receipts, certificates, or CE documentation;
To communicate with you about your enrollment, upcoming programs, schedule changes, and administrative matters;
To send you educational newsletters, program announcements, and promotional content (you may opt out at any time);
To comply with applicable legal obligations, including tax reporting and professional licensing authority requirements;
To improve our Site, Programs, and user experience through aggregate, anonymized analytics;
To enforce our Terms, Code of Professional Conduct, and other policies;
To protect the safety and rights of our participants, instructors, and staff.
PWI will not use sensitive information disclosed in the context of experiential learning exercises for any purpose other than the delivery of the educational program in which it was shared.
PWI does not sell your personal information to third parties. We may share your information in the following limited circumstances:
We share information with vetted third-party vendors who perform services on our behalf, including payment processing (e.g., Stripe, PayPal), learning management system hosting, email delivery platforms, video conferencing services, and website analytics. These providers are contractually bound to use your information only to perform services for PWI and may not use it for their own purposes.
Relevant enrollment and progress information may be shared with PWI faculty and supervisors to the extent necessary for delivery of the Program and, for advanced training programs, for competency assessment and credentialing.
We may disclose personal information if required to do so by law, court order, or governmental authority; if necessary to protect the rights, property, or safety of PWI, its participants, staff, or the public; or to enforce our Terms and investigate potential violations.
In the event of a merger, acquisition, reorganization, or sale of all or substantially all of PWI’s assets, your personal information may be transferred as part of that transaction, subject to the acquirer’s commitment to honor this Privacy Policy.
We may share your information for other purposes with your explicit prior written consent.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to maintain your account, comply with legal obligations (such as tax record retention), resolve disputes, and enforce our agreements. Enrollment records and certificate documentation for completed Programs will be retained for a minimum of seven (7) years. You may request deletion of your personal information subject to the exceptions described in Section 22.
PWI uses the following categories of cookies:
Strictly Necessary Cookies: Required for the Site to function (e.g., session authentication, shopping cart). These cannot be disabled.
Performance and Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). Data collected is aggregated and anonymized.
Functional Cookies: Remember your preferences (e.g., language, timezone settings).
Marketing Cookies: Used to deliver relevant promotional information about PWI programs across platforms. These are only set with your consent.
You may manage cookie preferences through your browser settings or via our cookie consent banner.
Disabling performance or functional cookies may affect your experience on the Site.
PWI implements commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These include encryption of data in transit (TLS/SSL), access controls for personnel, and regular security assessments of our third-party providers.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law.
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to our legal retention obligations and other legitimate interests.
Portability: Request transfer of your personal information in a structured, machine-readable format.
Objection/Restriction: Object to or request restriction of certain processing activities.
Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
Opt-Out of Marketing: Unsubscribe from promotional emails at any time via the unsubscribe link or by contacting us directly.
To exercise any of these rights, please contact our Privacy Officer at the contact information provided in Section 24. We will respond to verifiable requests within thirty (30) days (or such other period as required by applicable law). We may require identity verification before processing certain requests.
The Site and all Programs are intended exclusively for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we discover that a minor has provided us with personal information, we will promptly delete it. If you believe we have inadvertently collected information from a minor, please contact us immediately.
Process Work Institute is based in the United States. If you are accessing the Site from outside the United States, please be aware that your personal information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country. By using the Site, you consent to this transfer and processing. For participants in the European Economic Area (EEA) or United Kingdom, PWI relies on Standard Contractual Clauses or equivalent mechanisms as the legal basis for such international data transfers.
EU/EEA Residents: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.
pwi@processwork.org
Attn: Legal
